First, the purpose

In order to ensure that the patent business of Huaihai Patent Office (hereinafter referred to as the "Company") is completed on time with quality and quantity, and to fully mobilize the enthusiasm of employees, this management method is formulated.

2. Scope

Applicable company patent declaration and related work

Three, work flow chart

4. Division of Responsibilities

1. Marketing Department: Responsible for market development and signing, and timely feedback on customer development information and signing information;

2. Customer Department: Responsible for contract information filing, signed contract storage and customer docking, customer docking maintenance and external liaison related matters of patent matters;

3. Patent Department: drafting of the first draft of the patent, customer confirmation, reporting, supplementing and correcting the review opinions;

4. Process Department: After the patent is entered into the case, it is divided in time, the case is submitted and the notice is obtained, and the patent matters are internally contacted.

5. Management Measures

5.1. Market development and preliminary work for patent application

Two working days after market development, the customer's basic information will be fed back, and the customer service department will file the customer information within two working days after receiving the customer information; after the marketing department signs the customer, the contract will be handed over to the customer service department within two working days, and the customer department will contact the customer on the same day Contact and send the customer technical submission (customer requirements) to the process department, and the process department will divide the case within 2 working days.

The maintenance responsibilities of the customer service department for existing customers:

1) The corporate QQ, corporate WeChat, and corporate phone used by the company's customer service specialists must ensure that they are normally logged in and online 24 hours a day, and ensure that they receive customer information in real time and respond in time;

2) Customer service specialists are required to make monthly face-to-face interviews for category A customers and once quarterly face-to-face interviews for category B customers. The person in charge of the department shall conduct random inspections on a quarterly basis. The method of random inspection shall refer to the combination of vehicle travel records and telephone return visits, and select flexibly, and record the assessment details.

5.2. Patent drafting and declaration

After receiving the division, the patent engineer takes 5 working days for utility model patents and 10 working days for invention patents, submits the first draft to the process department for statistics, and communicates with the client to determine the final draft. It will take 10 working days for utility model patents from the division. The invention patent shall be submitted to the process department within 15 working days, and the process department shall submit it to the State Intellectual Property Office within two working days.

5.3. Mid-term patent supplement and reply

The Process Department collects patent notices once a day, including:

Acceptance notice: Send last week's notice to the customer service department every Monday, and the customer service department will contact the customer within 2 working days and handle the customer's payment collection;

Supplementary notice: send the patent engineer within 2 working days (generally processed on the same day), and the engineer shall submit the supplementary documents within 3 working days from the date of receipt of the notice;

Notice of examination opinion: The patent engineer will be sent to the customer service department within 2 working days (generally processed on the same day). The customer department will inform the client of the examination opinion within 2 working days, and the patent engineer will submit the statement of opinion within 2 months;

Notification of rejection of opinions: The notification of last week is sent to the customer service department every Monday, and the customer department will inform the customer of the rejection within 2 working days. The patent engineer communicates with the customer to confirm whether to review and execute the review process;

Authorization notice: Send the last week notice to the customer service department every Monday, and the customer department will notify the customer of the authorization notice within 2 working days; and charge registration fees and other fees;

Payment notice: The notice of last week will be sent to the customer service department every Monday, and the customer department will inform the customer of the notice of payment within 2 working days; and fees such as registration fees will be charged;

Termination notice: The last week’s notice is sent to the customer service department every Monday, and the customer department will notify the customer of the termination notice within 2 working days; and fees such as registration fees will be charged;

5.4. Patent certificate and delivery

The customer department will deliver the customer certificate to the customer by post monthly. If there is an emergency, it can be mailed separately or handed in in person.

Six, performance management methods

6.1. Implementation of a scoring system for performance management methods, with a full score of 100 points, of which the above management methods total 70 points, and the personal quality development of employees accounts for 30 points.

6.2. In accordance with the above-mentioned management measures, the implementation rules for the performance appraisal of each department (see Annex 2 for details);

6.3. The personal quality development of employees includes but is not limited to: dedication to work, active learning, daily attendance, weekly duty, weekly duty, etc. The department head will deduct points based on the employee's performance in the current month;

6.4. The lower-end department of the work node collects data and feeds it back to the head of the upper-end department. The head of the department will give a score based on the employee's performance and delay in the current month; when the employee's performance for the month is less than 70 points, the head of the department will conduct an interview;

6.5. On two working days of each month, the person in charge of the department will send the performance appraisal scores of the current month to the parties for confirmation, and report the performance appraisal status to the finance department before the 5th of the month; the salary calculation method is: current month salary = basic salary + bonus + (performance salary *Performance score/100);

6.6. When the performance salary is less than 50 points, the current month’s performance will be deducted. When it is less than 30 points, the current month’s wages will be deducted; if it is less than 50 points for two consecutive months or four times in the whole year, it will be deducted at the end of the year. Award: If the score is less than 50 for four consecutive months or six months in the whole year, they will be dismissed.

6.7 This performance appraisal method is applicable to the whole process of patent application. If our company causes late payment of patent fees, restoration fees and other consequences caused by our company’s reasons, all consequences such as late payment fees and restoration fees will be borne by the relevant responsible person in addition to the performance appraisal. The salary calculation method is: current month salary = Basic salary + bonus + (performance salary * performance score/100)-additional loss.

Seven, other

This system has been implemented since October 1, 2019, and the right of interpretation belongs to the Ministry of Enterprise Management.